Refund policy

RETURN & REFUND POLICY

We want you to feel confident about your ECLIPSA purchase. If something isn’t right, here’s what you need to know about returns, refunds and order issues.

14-DAY RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

If your order is delivered in separate shipments, the withdrawal period begins when you receive the last item.

To exercise your right of withdrawal, you must notify us within this 14-day period. You may also withdraw from your purchase before your order has been delivered.

After notifying us of your decision to withdraw, you have 14 days to return the item.

RETURN CONDITIONS

Please handle your jewellery with care while deciding whether to keep it.

You may examine and try on your jewellery to the extent necessary to establish its nature, characteristics and fit.

Returned jewellery should include all original parts and accessories.

If an item has been handled beyond what is necessary for examination and its value has decreased as a result, an appropriate reduction may be made to the refund.

MADE-TO-ORDER & PERSONALISED JEWELLERY

Many ECLIPSA pieces are handcrafted after an order is placed.

Being made to order does not, by itself, exclude a standard piece from the statutory 14-day right of withdrawal.

Standard sizes, fit options and other regular product variations available in our store remain eligible for withdrawal.

However, jewellery manufactured or modified specifically according to your individual requirements, or clearly personalised to your needs, may be excluded from the right of withdrawal.

This may include jewellery made to individual measurements outside our standard size options or pieces created according to unique customer specifications.

Any applicable exclusion will be communicated before the purchase is completed.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

HOW TO REQUEST A WITHDRAWAL

You can exercise your right of withdrawal through your ECLIPSA customer account or by contacting us directly.

Through your customer account:

Click the account icon on our website and sign in using your email address.
Open the order you wish to cancel or return.
Select Cancel if your order has not yet been shipped, or Return if your order has already been shipped.
Follow the instructions to submit your request.

Alternatively, you can notify us by email:

hello@eclipsajewelry.com

Please clearly state that you wish to withdraw from your purchase and include your name, order number and the item or items concerned.

You may exercise your statutory right of withdrawal at any time during the applicable withdrawal period, including before your order has been delivered.

You do not need to provide a reason for withdrawing from an eligible purchase.

We will acknowledge receipt of your withdrawal notice and provide further instructions.

If you have already received your jewellery, please return it within 14 days of notifying us of your withdrawal.

If your order is still being prepared or is in transit, please contact us for appropriate instructions.

You may also use the Model Withdrawal Form provided below. Using this form is optional.

Please do not send jewellery to an address that has not been confirmed for returns.

RETURN SHIPPING

For standard returns under the 14-day right of withdrawal, return shipping costs are the customer's responsibility.

We recommend using a tracked shipping method and keeping your shipping receipt until the return has been processed.

Please send returned items to:

Huutoniementie 6 B 21, 65320, Vaasa

If an item is defective, damaged or incorrect, please contact us before returning it so that we can arrange an appropriate solution.

Where the seller is responsible for a defect, the customer will not be charged the necessary and reasonable return costs associated with remedying that defect.

REFUNDS

We will reimburse eligible payments without undue delay and no later than 14 days after receiving your withdrawal notice.

For returns of goods, we may withhold reimbursement until we have received the returned items or you have provided evidence that they have been sent back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed.

When an entire order is withdrawn, the refund also includes the original standard delivery charges, up to the cost of the least expensive standard delivery option available for that order.

Additional charges for a more expensive delivery option selected by the customer are not refundable.

Any lawful reduction in value resulting from handling beyond what is necessary to examine the jewellery may be deducted from the refund.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your jewellery arrives damaged, is defective or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where available.

We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Your statutory rights are not limited by our standard return conditions.

Natural stones may vary in colour, pattern, transparency, texture and natural inclusions. Such variations are inherent characteristics of natural materials and are not, by themselves, considered defects.