These Terms of Service govern purchases made through the ECLIPSA online store at eclipsajewelry.com.
ECLIPSA is a jewellery brand based in Finland, offering handmade jewellery and accessories.
Seller: ECLIPSA Jewelry Business ID (Y-tunnus): 3661545-3 Country: Finland Email:eclipsa.jwlr@gmail.com Business address: Huutoniementie 6 B 21, 65320, Vaasa
By placing an order, you agree to the terms applicable to your purchase.
These Terms do not limit or exclude any mandatory rights granted to consumers under Finnish or European Union law.
2. Products and Product Information
ECLIPSA offers handmade jewellery created using natural stones, pearls, glass, metal components and other materials specified in individual product descriptions.
We aim to provide accurate product information, including materials, dimensions, available options and prices.
Natural materials
Natural stones and pearls may vary in colour, pattern, shape, transparency, texture and inclusions.
These natural characteristics make individual pieces unique. Minor variations between the product photographs and the jewellery received are therefore possible.
However, natural variation does not exclude your statutory rights if a product does not conform to its description or other applicable requirements.
Handmade production
As our jewellery is assembled by hand, minor differences between individual pieces may occur.
We take care to ensure that every item meets our quality standards.
3. Prices and Taxes
All prices displayed in our online store are in euros (EUR).
Prices include applicable value-added tax (VAT), where required.
Shipping charges and any additional costs are displayed before the customer confirms the order.
The total amount payable is presented during checkout.
We reserve the right to change product prices. Price changes do not affect orders for which a purchase contract has already been concluded.
4. Placing an Order
To place an order, select the desired products and available options, add them to your shopping cart and proceed to checkout.
Before confirming your order, you can review the selected products, quantities, delivery details and total price.
By submitting an order through the checkout process, you make a purchase in accordance with the terms presented.
A purchase contract is concluded when ECLIPSA confirms acceptance of the order.
We will send an order confirmation to the email address provided during checkout.
If an item cannot be supplied, we will contact you as soon as possible to discuss an appropriate solution, including a refund where applicable.
5. Payment
Available payment methods are displayed at checkout.
Payments are processed securely by the payment service providers available through our online store.
ECLIPSA does not store complete payment card details.
Payment must be completed using one of the available payment methods.
If a payment cannot be authorised or completed, the order may not be processed.
6. Made-to-Order Jewellery
Most ECLIPSA jewellery is handmade after an order has been placed.
Please allow up to 3 business days for your jewellery to be made and prepared for dispatch, unless a different production time is specified in the product description.
Business days exclude weekends and Finnish public holidays.
The production period begins after the order has been confirmed and the necessary payment and order details have been received.
Delivery time is additional to the production period.
If unexpected circumstances significantly affect the estimated production time, we will inform you.
7. Customisation and Personalisation
Some products are available in different standard sizes, lengths, fits or clasp options.
Selecting an option offered as part of our standard product range does not automatically make the item a personalised product.
Jewellery manufactured or modified specifically according to a customer's individual requirements may be considered personalised.
Where applicable, any limitations on the statutory right of withdrawal will be explained before the purchase is completed.
Consumers generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, the customer must notify ECLIPSA within the applicable withdrawal period.
After submitting the withdrawal notice, the customer has 14 days to return the item.
Standard made-to-order jewellery is not automatically excluded from the right of withdrawal.
However, jewellery manufactured according to individual customer specifications or clearly personalised may fall within a statutory exception.
For standard withdrawals, return shipping costs are the customer's responsibility, provided that the customer has been informed of this obligation before purchase.
Refunds are processed in accordance with applicable consumer protection legislation.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and photographs where available.
We will review the situation and arrange an appropriate solution in accordance with your statutory consumer rights.
Depending on the circumstances, available remedies may include repair, replacement, a price reduction or a refund.
Nothing in these Terms limits your rights under applicable consumer protection legislation.
11. Product Care
Jewellery should be handled and stored with care.
To help preserve its appearance, we recommend avoiding unnecessary exposure to water, perfumes, cosmetics, cleaning products and excessive mechanical stress.
Specific care recommendations may be provided with individual products.
Following care instructions can help maintain your jewellery, but these recommendations do not limit your statutory rights regarding defective or non-conforming products.
12. Intellectual Property & Visual Content
ECLIPSA's branding, original jewellery designs, product photography, illustrations, written content and other creative materials are owned by ECLIPSA or used with the permission of their respective rights holders, where applicable.
Some conceptual photographs and videos featured on our website are created or enhanced using artificial intelligence. These visuals are used for artistic storytelling and to express the themes and atmosphere of our collections.
All product photographs featured in our product listings show real ECLIPSA jewellery. AI-generated imagery is not used to replace actual product photography.
We aim to ensure that conceptual imagery accurately represents the jewellery featured and does not mislead customers about its appearance or characteristics.
Content protected by intellectual property rights may not be reproduced, distributed or used commercially without the relevant rights holder's permission, except where permitted by applicable law.
13. Website Availability and Information
We aim to keep our website accurate, secure and accessible.
However, temporary interruptions, technical errors or maintenance may occasionally affect its availability.
We may update website content, product descriptions and available services when necessary.
Any such changes will not affect existing contractual obligations or mandatory consumer rights.
14. Personal Data
Personal information collected through our online store is processed in accordance with our Privacy Policy and applicable data protection legislation.
Please refer to our Privacy Policy for details about the collection, use and protection of personal data.
15. Complaints and Dispute Resolution
If you have a complaint concerning a product or an order, please contact us first so that we can investigate and attempt to resolve the issue.
Consumers residing in other EU countries may also seek assistance from the European Consumer Centres Network, where applicable.
16. Applicable Law
These Terms are governed by Finnish law.
However, consumers residing in another country retain the protection of mandatory consumer laws applicable to them under relevant European Union rules.
Any disputes will be handled in accordance with applicable rules on consumer jurisdiction.
17. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, services or legal requirements.
The version applicable to an order is the version in effect when the purchase contract is concluded.
The latest version will be available on our website.
18. Contact Information
For questions about these Terms or your order, please contact:
