FAQ

ORDERS & JEWELLERY
How is ECLIPSA jewellery made?

ECLIPSA jewellery is designed and handcrafted in Finland in small quantities. Each piece is carefully assembled by hand, with attention to materials, proportions and details.
Are the pieces made to order?

Many ECLIPSA pieces are made to order in your selected size, fit and clasp. This allows us to create jewellery that adapts to you — not the other way around.
Will my jewellery look exactly like the photos?

Each piece follows the original design, but natural stones may vary slightly in colour, pattern, shape and texture. These variations are part of what makes every piece unique.
Can I request a custom size?

Yes. If none of the available sizes works for you, contact us and we can create the piece according to your measurements whenever the design allows it.
Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. As many pieces are made to order, changes may no longer be possible once production has started.

SIZE & MATERIALS
How do I choose my size?

Use our Find Your Fit guide to choose your size and preferred fit. For the most accurate result, measure your neck or wrist; if measuring isn’t possible, your usual clothing size can be used as a general guide.
What are Skin, Whisper, Balance, Presence, Drama and Extra?

They are ECLIPSA fit options that determine how and where a piece sits on the body. From close-fitting Skin to expressive Drama, you can choose the look and feel that suits you; Extra is reserved for transformable designs that can be worn in multiple ways.
What materials are used in ECLIPSA jewellery?

ECLIPSA jewellery combines natural stones, glass, stainless steel, and rhodium- or gold-plated brass. Materials vary depending on the collection and design, and the exact composition of each piece is listed on its product page.
Are natural stones identical?

No — and that is part of their beauty. Natural stones may vary in colour, pattern, transparency and texture, and can contain natural inclusions, veins or small internal fractures. These characteristics are part of the stone’s natural formation, making every piece of ECLIPSA jewellery slightly different and uniquely yours. Stones with structural damage are not used in our jewellery.
Are ECLIPSA jewellery hypoallergenic?

ECLIPSA jewellery uses stainless steel as well as rhodium- and gold-plated brass, depending on the design. While these materials are chosen with comfort and durability in mind, individual sensitivities can vary and no jewellery material can be guaranteed to be allergy-free for everyone. If you have a known metal allergy or sensitivity, please check the materials listed on each product page before purchasing.

CARE
How should I care for my jewellery?

Avoid contact with perfumes, lotions and harsh chemicals, and remove your jewellery before sleeping, exercising or bathing. Natural stones can be delicate, so protect them from impacts and rough handling.
Can I wear my jewellery in water?

We recommend removing your jewellery before showering, bathing, swimming or entering a sauna. Frequent exposure to water, salt, chlorine and moisture can affect metal finishes and some natural stones over time.
Can plated jewellery change over time?

Yes. Plated finishes naturally wear over time, especially with frequent friction, moisture, cosmetics and everyday use. Proper care can significantly slow this process.
How should I store and clean it?

Store your jewellery separately in a dry place to minimise scratches, moisture and friction. Gently wipe it with a soft, dry cloth after wearing and avoid abrasive cleaners or harsh chemicals.

SHIPPING & RETURNS
Where do you ship?

ECLIPSA currently ships within Finland, with EU shipping coming soon. 

If you are located in Vaasa, free local door delivery is also available.
How long will my order take?

Most ECLIPSA jewellery is made to order. Please allow up to 3 business days for your piece to be handcrafted and prepared for dispatch. Delivery time is additional and depends on your location and the selected shipping method.

If a piece is temporarily unavailable due to materials being out of stock, it will be marked as SOLD OUT until the materials are available again.

Vaasa delivery: Orders delivered within Vaasa can be delivered to your door free of charge between 16:00 and 21:00, on the same or following day after your order is ready.
How much does shipping cost?
We currently offer the following delivery options within Finland:

Posti — Pickup Point / Parcel Locker: €7.90  
FREE for orders of €150 or more.

Posti — Home Delivery: €15.90

Local Delivery within Vaasa: FREE

Shipping costs are displayed at checkout.

Preferred Posti pickup point or parcel locker?
If you have a preferred Posti pickup point or parcel locker, please enter its name or address in the Order Notes field in your cart before proceeding to checkout.

We'll do our best to arrange delivery to your preferred location, subject to availability.
Want a specific Posti pickup point or parcel locker?
Enter its name or address in the Order Notes field in your cart before checkout. We'll do our best to use your preferred location.
Can I return or exchange my order?

Most standard ECLIPSA pieces can be returned within 14 days of receiving your order. Items made or modified specifically to your personal measurements or requirements may not be eligible for return.
Returned items must be handled with care and returned in appropriate condition. Return shipping costs are normally the customer’s responsibility.
For full conditions and return instructions, please see our

RETURN & REFUND POLICY

We want you to feel confident about your ECLIPSA purchase. If something isn’t right, here’s what you need to know about returns, refunds and order issues.

14-DAY RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
If your order is delivered in separate shipments, the withdrawal period begins when you receive the last item.
To exercise your right of withdrawal, you must notify us within this 14-day period. You may also withdraw from your purchase before your order has been delivered.
After notifying us of your decision to withdraw, you have 14 days to return the item.

RETURN CONDITIONS

Please handle your jewellery with care while deciding whether to keep it.
You may examine and try on your jewellery to the extent necessary to establish its nature, characteristics and fit.
Returned jewellery should include all original parts and accessories.
If an item has been handled beyond what is necessary for examination and its value has decreased as a result, an appropriate reduction may be made to the refund.

MADE-TO-ORDER & PERSONALISED JEWELLERY

Many ECLIPSA pieces are handcrafted after an order is placed.
Being made to order does not, by itself, exclude a standard piece from the statutory 14-day right of withdrawal.
Standard sizes, fit options and other regular product variations available in our store remain eligible for withdrawal.
However, jewellery manufactured or modified specifically according to your individual requirements, or clearly personalised to your needs, may be excluded from the right of withdrawal.
This may include jewellery made to individual measurements outside our standard size options or pieces created according to unique customer specifications.
Any applicable exclusion will be communicated before the purchase is completed.
Your statutory rights concerning defective or non-conforming goods remain unaffected.

HOW TO REQUEST A WITHDRAWAL

You can notify us of your decision to withdraw from your purchase by:
Using the withdrawal function available on our website: 
eclipsajewelry.com
Or contacting us by email:
hello@eclipsajewelry.com
Please include your name, order number and the item or items you wish to return.
You do not need to provide a reason for exercising your statutory right of withdrawal.
We will acknowledge your withdrawal notice and provide return instructions.
You can also use the model withdrawal form provided below.

RETURN SHIPPING

For standard returns under the 14-day right of withdrawal, return shipping costs are the customer's responsibility.
We recommend using a tracked shipping method and keeping your shipping receipt until the return has been processed.
Please send returned items to:
Huutoniementie 6 B 21, 65320, Vaasa
If an item is defective, damaged or incorrect, please contact us before returning it so that we can arrange an appropriate solution.
Where the seller is responsible for a defect, the customer will not be charged the necessary and reasonable return costs associated with remedying that defect.

REFUNDS

We will reimburse eligible payments without undue delay and no later than 14 days after receiving your withdrawal notice.
For returns of goods, we may withhold reimbursement until we have received the returned items or you have provided evidence that they have been sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed.
When an entire order is withdrawn, the refund also includes the original standard delivery charges, up to the cost of the least expensive standard delivery option available for that order.
Additional charges for a more expensive delivery option selected by the customer are not refundable.
Any lawful reduction in value resulting from handling beyond what is necessary to examine the jewellery may be deducted from the refund.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your jewellery arrives damaged, is defective or you receive an incorrect item, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and photographs where available.
We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
Your statutory rights are not limited by our standard return conditions.
Natural stones may vary in colour, pattern, transparency, texture and natural inclusions. Such variations are inherent characteristics of natural materials and are not, by themselves, considered defects.

EXCHANGES

We currently do not offer direct exchanges as a standard service.
If you would prefer a different standard size, fit or design, you may return an eligible item under this policy and place a new order.
If you received a defective or incorrect item, please contact us so that we can arrange an appropriate solution.

MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to withdraw from your purchase. You may also notify us in your own words.
To:
ECLIPSA Jewelry
Huutoniementie 6 B 21, 65320, Vaasa
hello@eclipsajewelry.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ______________________
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Customer's name: ______________________
Customer's address: ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________

CONTACT

For questions regarding returns, refunds or order issues, please contact:
Email: hello@eclipsajewelry.com
ECLIPSA Jewelry
Legal business name: ECLIPSA Jewelry
Business ID (Y-tunnus): 3661545-3
Email: hello@eclipsajewelry.com
Business address: Huutoniementie 6 B 21, 65320, Vaasa
Return address: Huutoniementie 6 B 21, 65320, Vaasa
Finland
What if my jewellery arrives damaged or there is a problem with my order?

Please contact us as soon as possible and include your order number and photos of the issue. If an item arrives damaged, defective or incorrect, we’ll work with you to make it right.